I have received an incorrect item in my order

In the unlikely event that you have received an incorrect item, please contact us immediately and include the following information:

• Name
• Order Number
• Item that you did not receive
• Item that you received instead
• Photograph of the item received

Once this information has been provided, our team will work to resolve the issue and arrange for the correct item to be sent to you.

Please note that unless proof of the incorrect item has been verified by a member of our support team, we are unable to begin the resolution process.

Do not return any incorrectly received items unless instructed by a member of our support team, as this may result in a delayed resolution.