Orders
How can I check my BOXRAW Gift card balance?
There are two ways to view your gift card balance: If you have a BOXRAW customer account, y...
How do I track my order?
Once your order has been dispatched, you’ll receive your shipping confirmation email containing your tracking informa...
I have received an incorrect item in my order
In the unlikely event that you have received an incorrect item, please contact us immediately and include...
I want to cancel/ amend my order
We aim to dispatch orders quickly. If you wish to cancel or amend your order, please contact us immediate...
I've recived a faulty Item
In the unlikely event that you have received a defective item, please contact us immediately and provide ...
My order has been flagged as potentially fradulent, what do I do?
At BOXRAW, we value our customers above all, therefore, their safety always comes first. In order to ensure our custo...
My order status is complete, does that mean it should have been delivered?
No, status ‘complete’ simply means your order has been fulfilled by our warehouse team and it’s currently on the way ...
There is something missing from my order
In the event that you receive your order and find an item is missing, this may be due to the item being o...
Where is my order?
We aim to dispatch all orders within 1-2 business days of the order being placed, depending on the shipping method se...
